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Customer Service

 

Please contact us at kochmartialarts@gmail.com or through Live Support for any questions or concerns you might have.

 

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What our Customers in the United States have to say about us...

Click here to read what our International Customers have to say about us...


"I am very impressed with the genuine customer service that Randall Koch provides through his company. I am currently stationed overseas, and he made the process of shipping internationally and using the online live support from over here far easier than I have experienced elsewhere. The prices are great and I am happy to be a repeat customer! I recommend Koch Martial Arts to anyone."

Jenna Williams
Navelsg Forward
Headquarters Company
APO, AE



"Just want to thank you for your good service. We have been purchasing martial arts gear, uniforms and weapons for the past 10 years for our sons from various martial arts businesses both online and in stores. Your prices are excellent and the Action Flex Escrima was received in good condition. Hope to do more business with you in the future."

Greg Smith
Cathy Won-Smith
Hayward, California



"i just got my pants i order the other day and just wanted to say thank, your costumer support was fabulous! i will definitely come back to you when ever i need something and i'll recommend you to my friends."

Caleb Cannon
Dolores, Colorado



"Randall Koch from Koch Marital Arts and Fitness is a man of integrity and runs a very professional company. My experience with Randall has been amazing; the customer service provided to me was outstanding. He goes above and beyond your expectations. I would recommend them to anyone and I would order from them again. They have been by far the best company I have ordered from."

Tina Pac
HR Administrator
Cardio Kickboxing
Kensington, Connecticut



"Doing business with you has been good & professional! Keep up the good service, it's hard to come by."

Dyana Alexander
Winter Park, Florida



"I have asked Randell Koch so many questions using emails and online Live Support and always received answers to every inquiry.,From right size of headgear to proper fit of Ringstar shoes.And I have to say because of the great customer service, every Item I've purchased has fit perfectly .Always shipped as promised.Professional Service like this is hard to find. .and price of merchandise can't be beat. Thank you."

Arlene
Atlanta, Georgia



"I would like to say this was the first time i ordered from koch Martial Arts and it definitely will not be the last. The customer service was GREAT i would email Randall with questions and he never took more than a day to reply, and the prices are the lowest prices i found and great quality. It did not take long to receive my purchase, i will most definitely be ordering from Koch Martial Arts again. THANKS Randall!!! great job!"

Ricky Senteno
Amateur Boxer
Chicago, Illinois






"Hi Mr Koch,
just wanted to say thank you !! I got my order just on time and I am completely satisfied with it ,,,"

Rozeena Baloch
Youngsville, Louisiana



"Thank you very much for all of your assistance. Your company has been an absolute pleasure to do business with and I will gladly refer as many people as I can from my school."

Walt Farozic
Willards, Maryland



"This was the first time I have ordered from Koch. The process was very easy. The products arrived within a few weeks of my purchase and everything was exactly as expected. Quality was great and everything fit perfect. Your prices are great too! I have to say I was impressed that I received a follow up email to make sure I was happy with my order. Great Customer Service! You have been a pleasure to do business with. We will be ordering again from you in the future!"

H. Haughey
Mansfield, Massachusetts



"Yes, I am. The package arrived promptly and was what I expected. Thank you for inquiring. Very good service."

Jessica Gallodoro
Carriere, Mississippi



"Unfortunately, not all companies respond to their emails in a timely fashion like Koch Martial Arts & Fitness Supply does. Great customer service. I will order from them again."

Brad Gray
Network Marketing
Potosi, Missouri
www.CreateAFortune.biz



"Just got back from sparring class and must say they (Ringstar Fight Pro Sparring Shoes) are GREAT! Lightweight, comfortable, flexible. Great sparring shoe!"

Scott Smith
Roger, Minnesota



"Not only does Koch Martial Arts have the most competitive prices on the web and the largest selection, they have by far the BEST customer service. Despite my late ordering, Randall did everything conceivable to get my order here on time for Christmas and thankfully it all arrived 3 days beforehand. Randall was helpful, friendly and immediately responded to my emails. Go no further and don't think twice - there is NO better place on the web to order your supplies!"

GG
Las Vegas, Nevada



"Koch Martial Arts is one of the best online ordering sites.
I have purchased several items and was pleasantly surprised by the caring attitude shown by Randall Koch.
It's great to deal with a martial arts business that always makes themselves available to support the customer.
They Train, They get it."

Susan S. Smith
Freehold, New Jersey



"Koch Martial Arts is the best! Their quick responce to me was super fast, I would like to thank them for their generous donation to our production."

Dan Robinson
Wing Chun Kung Fu
Grand Gorge, New York



"I ordered the cylinder belt display for my son, who is currently a blue belt in Tae Kwon Do. I had a display for his older brother some years ago, and it was a cheaply made wooden rack from another vendor that fell apart, so I was looking for something more sturdy. This fits the bill exactly! The wooden ends are a cherry finish and have some weight to them and the acrylic cylinder holds the belts in a nicely coiled stack. I see this as a permanent addition to my son's room and will be purchasing the 6-belt holder to complete his display. The shipping was fast and Randall inquired about our satisfaction with the order via email the day it arrived- excellent customer service!"

Donna Ferrell
Raleigh, North Carolina



"I just wanted to let you know that I've been blessed doing business with you. I received my Everlast MX Pro Fight Gloves today (Invoice No. 7320). They are awesome and the price was simply the best. Randall was a big help in determining proper size even after the order was placed. He was more helpful than Everlast was!!! Thanks for your commitment to quality and good service. You are an exception!!!!! Thank you." "

Dan Peyton
Ravenna, Ohio



"As a former state champion high school and Division I wrestler, I wanted to find a competitive sport after college and Mixed Martial Arts was the logical choice. I won my first MMA fight just using my wrestling background and fell in love with the sport. However, I realized I needed to learn more to improve for future fights and tougher competition. I found Koch Martial Arts and started taking Brazilian Jiu-jitsu classes under Randall and then added his stand-up training. I've learned under many coaches but Randall's attention to detail and teaching structure is the best! He has helped me to a 5-2 MMA record and dozens of victories in BJJ and Submission Grappling tournaments. I now have added his Krav Maga class and have found the techniques to be very useful for my job as a corrections officer.

In addition to his great teaching, he has helped me get the right training and competition gear like BJJ uniforms, sparring gear, wrestling shoes, etc. If I have a question about choosing the right equipment he has the knowledge to answer it. If you need help finding items at a low price you're in the right place!"

Jake Albinio
Correction Officer
Professional MMA Fighter
Newport, Oregon



"My first experience ordering from Koch Martial Arts was a huge success! The price was an outstanding value, and the customer service was excellent! As promised, my order arrived right on time and my emails were answered quickly. I was pressed for time due to an upcoming tournament, and they did everything they could to make sure it got here in time. A pleasure to deal with... I will definitely be back and will recommend Koch Martial Arts every chance I get! Thank you, Randall, for your time and willingness to help!"

Sandy Scheerer
Karate Mom
Philadelphia, Pennsylvania



"The uniform was receive ahead of expected date. I'm very satisfied and happy with the purchase.

Thanks,"

Hector Alicea
Cidra, Puerto Rico



"It has been a pleasure doing business with Koch Martial Arts and Fitness Supply. This customer service was nothing short of wonderful. I ordered c-gear boots and gloves for my son and the size I ordered was too small. Koch made the exchange process truly quick and easy. I am very happy with the replacements and I will definitely order from Koch again in the future."

Wendy Gunter
Disability Examiner IV, Columbia DDS
West Columbia, South Carolina



"Thanks so much for following up. I am impressed with your business. The headgear arrived and we love it. The price was much cheaper than your competitors and we received the order in just 2-3 days. I have recommended your website and hope you get some orders from it."

Lori Ledbetter
Allons, Tennessee



"I bought a pair of Ringstar instep-toe shin guards from Koch Martial Arts. I purchased them online and had a few questions about the product as well as shipping methods. I had an online chat with the company that was very prompt and courteous. It felt like an actual person cared about my needs. I will absolutely use this company again, and have already shared their company info with the rest of my class."

Brent Coplen
Springtown, Texas



"I started taking a mma class about three months ago. At first I didn't have any headgear and I would come home with black eyes, fat lips and so on. So I ordered some headgear with a face shield and within a couple days the order was at my door. Now I can take punches to the face and not look like I was out all night bar fighting when I go into work the next day. Super fast shipping and great prices, thanks for saving my face Koch Martial Arts!"

Bryan Hancock
Beginner MMA
Franklin, Virginia



"Koch Martial Arts and Fitness Supply has great customer service and communication. They will respond to questions and concerns in a courteous and quick manner. Some of the best deals anywhere!"

Bryant Sharifi
College Student
Amateur Boxer
Lake Stevens, Washington



"I got them (Ringstar Fight Pro sparring shoes) very fast and love them, I was able to spar with them twice now and they make a world of difference. Its hard enough learning things let a lone worrying about your gear falling off or tripping on the foot pads.. The shoes let me concentrate on me.. Thanks again for everything"

Louis Paffel
Colfax, Wisconsin

 

 

 

We Ship Worldwide



International customers can view our website in a different language to make shopping easier.

Visit the
International Orders
section of our website to do this as well as other helpful information such as shipping rates to your country, custom duties/taxes, size conversion calculators, etc.

Shop with Confidence



"Koch Martial Arts's customer service is beyond professional.  Dealing with them is like dealing with not only a professional company, but a best friend at the same time.  I am happy with the products I ordered and wish to order from them again in the future."

Derek Liston
University Student
Mixed Martial Arts and Boxing
Brockville, Ontario, Canada




"I am very impressed with the genuine customer service that Randall Koch provides through his company. I am currently stationed overseas, and he made the process of shipping internationally and using the online live support from over here far easier than I have experienced elsewhere. The prices are great and I am happy to be a repeat customer! I recommend Koch Martial Arts to anyone."

Jenna Williams
Navelsg Forward
Headquarters Company
APO, AE




"Hi there! I have bought items from Koch martial arts and always have been nice and easy (you have to consider I live in Argentina,…, yes…, down there!!!!) . Randall, well……, he is one-of-a-kind person!, all your doubts will be answered and, in my case, always he and the people from koch martial arts have fulfilled my expectations. I strongly recommend this site as a very, very VERY good place to buy (and , between us, very good prices too, jeje!) Thumbs up, Randall and thank you for all your help! "

Nestor Medina
Bodybuilder
Cordoba, Argentina




"Just want to thank you for your good service. We have been purchasing martial arts gear, uniforms and weapons for the past 10 years for our sons from various martial arts businesses both online and in stores. Your prices are excellent and the Action Flex Escrima was received in good condition. Hope to do more business with you in the future."

Greg Smith
Cathy Won-Smith
Hayward, California




"Firstly congratulations for running such a smooth and professional operation. The site was very easy to find, is well put together, with accurate descriptions, good pictures. Prompt reply to emails and excellent communication all round. The products arrived promptly, atg the door, with minimum fuss. They are of high quality and exactly what I expected. Pricing was highly competitive. With the international delivery still cheaper than buying locally. Thank you for a great service."

Dr. Amir Nekoee
Bodybuilding and Martial Arts enthusiast
Melbourne, Australia




"Randall Koch from Koch Marital Arts and Fitness is a man of integrity and runs a very professional company. My experience with Randall has been amazing; the customer service provided to me was outstanding. He goes above and beyond your expectations. I would recommend them to anyone and I would order from them again. They have been by far the best company I have ordered from."

Tina Pac
HR Administrator
Cardio Kickboxing
Kensington, Connecticut




"I have ordered numerous times from Koch Martial Arts and EVERY TIME, I receive a GREAT TRANSACTION!! The product is ALWAYS Perfect and the Service is SECOND TO NONE!! Being in the Customer Service Industry, I ONLY give repeat business to companies who go ABOVE AND BEYOND and at Koch Martial Arts, that's what I've come to expect EVERY TIME!!

They are always quick to respond to emails and Shipping to Canada is AMAZINGLY FAST!!

I will continue to purchase all of my Bodybuilding clothing and accessories from Koch, why look ELSEWHERE when I've found THE BEST!!!"

Bobby Weir
Entrepreneur
Amateur Bodybuilder
Winnipeg, Manitoba, Canada




"Doing business with you has been good & professional! Keep up the good service, it's hard to come by."

Dyana Alexander
Winter Park, Florida




"Hey,
I received it (Everlast® Pro Sparring Safety Cage Headgear) yesterday and it's in really good condition! It's a good decision to buy from you because of the lower prices and I'll inform others to visit your store. I wish you the best and thanks again!"

Jeric Tamayo
Montreal, Quebec, Canada




"I have asked Randell Koch so many questions using emails and online Live Support and always received answers to every inquiry.,From right size of headgear to proper fit of Ringstar shoes.And I have to say because of the great customer service, every Item I've purchased has fit perfectly .Always shipped as promised. Professional Service like this is hard to find. .and price of merchandise can't be beat. Thank you."

Arlene
Atlanta, Georgia




We want you to have a positive experience with us! If you are not satisfied with your purchase for any reason you can always email us. We will reply in a timely manner and discuss your questions/concerns and offer solutions to your issues. You can return any item in new condition within 30 days of the delivery date to exchange for another item or a refund for the cost of the item.


We want you to feel confident knowing you are getting a good deal from us! If you see the same product being sold for a cheaper price give us the opportunity to price match. We can't guarantee we can match all prices (especially if another website has a clearance sale)...however, we will try our best for you! Email us the link if you see a better deal out there!


Supporting Others

10% Military Discount for all orders shipping to APO/FPO addresses.

We will refund your payment 10% for the cost of the items after we receive your order. 
Thank you for your service!


Military, Law Enforcement, Firefighter and EMT personnel are eligible for a 10% discount
on all orders.

Before ordering,
please click here to receive instructions on how to get your discount code!